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Are you curious to know how satisfied your guests are? Of course, you can ask them to complete a satisfaction survey after the end of your event. But a facial expression says more than a hundred multiple-choice questions. Campanile’s hotel chain in Spain goes back to basics, but with the help of modern technology: through … Leer más
Benieuwd hoe tevreden je gasten zijn? Je zou ze natuurlijk kunnen vragen om na afloop van je event een tevredenheidsonderzoek in te vullen. Maar een gezichtsuitdrukking zegt meer dan honderd meerkeuzevragen. Hotelketen Campanile in Spanje gaat terug naar de basis, maar dan met behulp van moderne technologie: aan de hand van een sensor met video … Leer más
For the first time in Spain, the chain will install a sensor that combines video with infrared to detect its guests’ reactions. This measurement system will help the company to improve customer service protocols Barcelona – The Campanile hotel chain will measure its customers’ satisfaction by recognising their facial expressions of emotion through a … Leer más
Imotion Analytics, a startup based in Barcelona created in 2014 from the Polytechnic University of Catalonia, aims to change the way retail businesses work by taking advantage of new technologies and analyzing customers expressions during their experience, whether shopping in a store or staying at a hotel. According to the company, its team includes experts … Leer más